Pro-Act IT / Vacatures / ICT / Skilled support engineer – omgeving Breda

Skilled support engineer – omgeving Breda


For our client in the area of Breda, we are looking for a skilled support engineer.

  • Start: ASAP
  • Duration: 3 months with option to extension
  • Working time: 40 hours per week
  • Rate per hour: competitive


The Support Team is the first point of contact for all decentralized ICT department of all operational companies (Opco’s) within the global organization and the 3rd party ICT-service providers of all centrally supplied ICT services and projects. This (international) team consist in total 18 team members, with 13 highly skilled engineers and 4 junior engineers. This concerns a 40 hours a week in changing shifts (7:30-16:00 and 9:30-18:00). Incidental (international) traveling could be a part of the assignment.


Main tasks, key accountabilities and responsibilities

  • Report and handle Incidents and Service Requests of the ICT infrastructure and/or business applications according the Incident Management procedures on the first and second line defense;
  • Make sure the agreed Service Level Agreement (SLA) are met and keep the customers informed about the handling process;
  • Support local IT and business personel with knowledge and actions;
  • Monitoring of the supplied IT services and applications;
  • Maintain all areas of the centrally managed technical ICT infrastructure and/or business applications and act on all reported topics
  • Maintain the server farms with the latest patches and assure the compliance levels;
  • Escalate issues to the specialized GMCC teams or suppliers when needed and control the progress;
  • Contribute in defining and improving work packages and standard operating procedures;
  • Maintain and complement the information knowledgebase and FAQ;
  • Have adequate knowledge of the supported environment and keep in touch with new technical developments.

Functie eisen

Key competencies, qualifications and requirements

  • Minimal of 2-4 years working experience as independent support engineer in mid-size producing company;
  • Good knowledge of ITIL processes;
  • Microsoft Certified System Administrator in Windows Server 2012/2016 is a pre;
  • Knowledge of virtual environments (VMware / Hyper-V);
  • Knowledge of TopDesk, SCCM, McAfee Antivirus, SCOM and server management tools;
  • Team player with analytic, communicative and social skills and a customer focused approach;
  • Fluency speaking and documenting in English; Dutch is a pre.


We would like to receive an up-to-date resumé of the suitable candidates showing knowledge and/or experience in the above, including a motivation why he / she considers themself suitable for this position.

Your proposal needs to be COMPLETE and provided with the following:

  • Name
  • Residence
  • Date of birth
  • Availability
  • Hours per week
  • Own employee or freelancer
  • Holidays
  • Hourly rate ex VAT, including travel and accommodation costs


Lisa Brouwer 023-5383444